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We believe business is all about services. It is the interaction with customers that differentiate and personalized every brand. Whereas product, however great, is just a commodity. 
Every one of us, is at least a customer to a brand and we love good services. So we also believe that everyone is deserve to get a better service quality every day.
Therefore everything we do, is all about helping our customers to improve their service quality and ensure that their services is deliver on their brand promise in every location and in every customer interaction.

“Customers may forget what you said but they’ll never forget how you made them feel”

Our Services

Mystery Shopping

Mystery Calling

E-Mystery Shopping

Customized Mystery Shopping

Quantitative & Qualitative Research

Training

Mystery Shopping

Mystery shopping are great for businesses where a shopper can present himself as a potential customer without causing any suspicion. Getting an impression from a neutral third party is a great way to evaluate whether the client company’s training programs have been effective as far as product knowledge and customer service practices.
 

Mystery Calling

Mystery Calling is an effective tool to measure your front line teams’ ability to handle these important incoming telephone calls.

E-Mystery Shopping

E-Mystery Shopping help client to monitor and review their internet sites, reporting on everything from their usability, effectiveness and customer service performance. Client valued feedback will help them to improve services and earn you money at the same time.

Customized Mystery Shopping

This method combine all of method into one measurement. Most of the client want to check from the first touch point until last point of their customers journey.

Quantitative & Qualitative Research

01 I Customer Satisfaction Survey
02 I In Depth Interview
03 I Focus Group Discussion

Training

01 I Service Character Building
02 I Customer Service Excellence
03 I Train the Trainer


“Mystery shopping is the smart and effective way to assess the service quality of your company by walking in your customer’s shoes, customer’s point of view, and customer’s perspective.”


Stay Connected

Jl. Ampera Raya No.188,
Cilandak Timur – Ps. Minggu
South Jakarta 12560.
e : info@evaluate.id
+ 62 21 7883 9870 / +62 819-0895-7171


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