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We believe business is all about services. It is the interaction with customers that differentiate and personalized every brand. Whereas product, however great, is just a commodity. 
Every one of us, is at least a customer to a brand and we love good services. So we also believe that everyone is deserve to get a better service quality every day.
Therefore everything we do, is all about helping our customers to improve their service quality and ensure that their services is deliver on their brand promise in every location and in every customer interaction.

“Customers may forget what you said but they’ll never forget how you made them feel”

Our Services

Mystery Shopping

Quantitative Research

Qualitative Research

Training

Other Services

Mystery Shopping

01 I Customer Experience Evaluation
02 I Competitor Evaluation
03 I Compliance Evaluations
04 I Incentive / Reward Evaluations
05 I Corporate Governance Evaluations

Quantitative Research

01 I Customer Satisfaction Survey

Qualitative Research

01 I In Depth Interview
02 I Focus Group Discussion

Training

01 I Service Character Building
02 I Customer Service Excellence
03 I Train the Trainer

Other Services

01 I Retail Audit
02 I Service Blue Print Development
03 I Customized Research & Training


“Mystery shopping is the smart and effective way to assess the service quality of your company by walking in your customer’s shoes, customer’s point of view, and customer’s perspective.”


Stay Connected

Jl. Ampera Raya No.188,
Cilandak Timur – Ps. Minggu
South Jakarta 12560.
e : info@evaluate.id
+ 62 21 7883 9870


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