“The use of individuals trained to experience and measure any customer service process, by acting as potential customers and in some way reporting back on their experiences in a detailed and objective way.”
(MRS – Market Research Society)
Why Mystery Shopping ?
Mystery shopping reveals the true nature of your business, by providing objective & reliable feedback from the customer perspective.
Strategically tailored to your company corporate goals, Mystery Shopping enforces employee integrity by showing them what is important in serving customers.
“There is no better way to measure the quality of your Service Strategy and Training, other than Mystery Shopping.”
CONSISTENCY IS THE KEY
Every strong brand shares the same key, and that is: CONSISTENCY
From product to service, consistency is crucial to convince customer that your brand is trustworthy and dependable. Unfortunately changes and human error are inevitable in business, especially in service management.
That is why, it is essential to repeat Mystery Shopping campaign regularly over time to maintain consistency of the customer service quality in your company.