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Our Services

Mystery Shopping
Quantitative Research
Qualitative Research
Training
Other Services
Mystery Shopping
01 I Customer Experience Evaluation

Every business carefully build a personal strategy to reach their customers. Mystery Shopping is the best way to measure the success rate of your service strategy and see how the customer feels about it.

02 I Competitor Evaluation

Customers’ loyalty is hard to get and worth to keep. Getting to know your competitors’ strengths and weaknesses, can give a significant impact on your market position and customer maintenance.

03 I Compliance Evaluations

An in depth day-to-day details in operation & regulatory compliance.

04 I Incentive / Reward Evaluations

Incentive is essential to enforce frontline employee in promoting products enthusiastically and correctly. Our program measure who deserves a reward.

05 I Corporate Governance Evaluations

Our Corporate Governance Assurance Audits enable you to monitor and enforce your important rules and standards. Promote a culture of accountability through sales reporting integrity, employee honesty, and brand standards compliance.

Quantitative Research
01 I Customer Satisfaction Survey

We conduct Customer Satisfaction Survey to gain a decent understanding of your customer’s overall satisfaction with your service by assessing their answers so you can tell what areas of your company are doing well, and where you need to focus future improvements.

Qualitative Research
01 I In Depth Interview

In person or over the phone, we conducts in-depth, one-on-one interviews to identify detailed perceptions, opinions, beliefs, and attitudes from target market.

02 I Forum Group Discussion

We recommends focus groups when you want to gain multiple perspectives from your target market in an interactive group setting.

Training
01 I Service Character Building

Customer Service Character is the solid foundation before providing a Service Excellence. Character is the magic ingredient that sets you apart from the rest. Our training will help you to put your mindset and attitude in a customer oriented mode in order to achieve the customer service excellence.

02 I Customer Service Excellent

How you handle your customers can directly affect company’s performance. Customer Services Excellence Course will give you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

03 I Train The Trainer

The Train the Trainer course will give you sets of skills required in order to deliver a professional training session. This course is suitable for everyone who may be requested to deliver training in their roles.

Other Services
01 I Retail Audit

Our Retail-audit service gather information on a brand’s sales volume, sales trends, stock levels, competitor’s product, promotion efforts, and other associated aspects.

02 I Service Blue Print Audit & Development

Our Service Blueprint Development Solution helps understand the totality of a service as a process. It provides a graphical depiction of the services. It simplifies service complexities by displaying the operation as well as all of the interactions and touchpoints that make up a service process.

03 I Customized Research & Training

No business are the same. By implementing creativity and attention to details, we provide a Customized Research & Training Solution, personally tailored to your corporate goals.


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Jl. Ampera Raya No.188,
Cilandak Timur – Ps. Minggu
South Jakarta 12560.
e : info@evaluate.id
+ 62 21 7883 9870


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