Mystery Calling is an effective tool to measure your front line teams’ ability to handle these important incoming telephone calls.

The objective of this method is checking and measure the communication skills and knowledge the working duty requires.

The mystery shoppers contact online or telephone customer services with an objective predefined by the client.

Why Evaluate

  • Years experienced in Mystery Shopping
  • Successfully coverage various sector industries
  • Support 60 cities to improve service quality
  • Supported by 5.000 talent ready around Indonesia
  • Certified Member of MSPA
  • Advanced Client Reporting
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