Equip employees to manage complaints and difficult customer situations professionally.
Complaint Handling & Service Recovery Training helps businesses reduce escalation risk and strengthen customer trust recovery.
Evaluation Area
Complaint handling capability
Emotional de-escalation
Difficult customer management
Recovery communication
Escalation management
Deliverables
01
Training implementation
02
Complaint handling simulation
03
Participant assessment
04
Improvement recommendations
Strategic Value
Improve complaint handling effectiveness and reduce escalation risk.
Other Services
01
Mystery Shopping
02
Mystery Calling
03
Digital & Omnichannel Experience Evaluation
04
Customer Journey Evaluation
05
Competitor Experience Benchmarking
06
SOP Compliance Audit
07
Operational Integrity Audit
08
Branch Operational Audit
09
Franchise Quality Monitoring
10
Retail Execution Audit
11
Frontliner Competency Assessment
12
Service Recovery Audit
13
Customer Experience Survey
14
Post-Interaction Customer Survey
15
Experience Tracking Study
16
Brand Perception Study
17
Customer Segmentation Study
18
Usage & Attitude Study (U&A)
19
Focus Group Discussion (FGD)
20
In-Depth Interview (IDI)
21
Experience Exploration Study
22
Central Location Test (CLT)
23
Home Usage Test (HUT)
24
Usability Testing
25
Panel Recruitment
26
Service Excellence Training
27
Frontliner Excellence Program
28
Complaint Handling & Service Recovery Training
29
Customer Experience Mindset Training
30
Leadership for Service Excellence Training
31
Customized Service Quality Workshop