Last Update : August, 2026
1. General
These Terms & Conditions govern your access to and use of the Evaluate Indonesia website, including evaluate.id, as well as any services, information, content, forms, programs, research activities, and other services provided by Evaluate Indonesia.
By accessing or using our website or services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, you should not access or use the relevant website or services.
Evaluate Indonesia reserves the right to update, modify, or amend these Terms & Conditions from time to time. Any changes will become effective when published on the website unless otherwise stated.
2. About Evaluate Indonesia
Evaluate Indonesia provides research, evaluation, consulting, and related professional services for businesses, organizations, brands, and other clients.
The scope of our services may vary depending on the requirements of each client, project, program, or engagement. Our services may include market research, customer experience research, mystery shopping, surveys, data collection, evaluation, analysis, reporting, consulting, and other research-related or professional services.
The specific scope, deliverables, responsibilities, fees, timelines, and other conditions applicable to a particular engagement may be governed by a separate proposal, agreement, purchase order, statement of work, or other written arrangement between Evaluate Indonesia and the relevant client.
3. Website Use
Users may access and use the Evaluate Indonesia website for lawful purposes and in accordance with these Terms & Conditions.
Users are responsible for ensuring that any information submitted through the website is accurate, complete, and not misleading. Users must not use the website to conduct activities that may interfere with the operation, security, or availability of the website or that may violate applicable laws or regulations.
Users must not attempt to gain unauthorized access to any part of the website, its systems, databases, accounts, or other information, or use the website in a manner that could damage, disrupt, overload, or compromise its operation or security.
4. Information Submitted by Users
When submitting information through our website, forms, registration pages, surveys, or other communication channels, users agree that the information provided is accurate and may be processed by Evaluate Indonesia in accordance with our Privacy Policy and the purpose for which the information was submitted.
Users are responsible for ensuring that they have the appropriate authority or permission to provide any information relating to another individual or organization.
Evaluate Indonesia may refuse, suspend, or terminate access to certain services or activities where information provided is found to be inaccurate, misleading, incomplete, fraudulent, or otherwise inappropriate.
5. Research and Evaluation Services
Evaluate Indonesia may conduct research, evaluation, survey, mystery shopping, customer experience, market research, or other related activities based on specific project requirements.
Participation in a research or evaluation activity does not automatically guarantee that an individual will be selected, assigned, or compensated. Selection, assignment, eligibility, compensation, and other participation requirements may vary depending on the specific project.
Project information, instructions, requirements, deadlines, and deliverables provided to participants or other parties involved in a project must be followed as communicated by Evaluate Indonesia.
6. Participant and Mystery Shopper Activities
Where individuals participate in a research, mystery shopping, survey, evaluation, or other project, participants are expected to provide accurate information and perform assigned activities honestly, independently, and in accordance with the applicable project instructions.
Participants must not intentionally provide false information, manipulate research results, misrepresent their identity, submit fraudulent documentation, or otherwise engage in activities that may compromise the integrity of a project.
Evaluate Indonesia reserves the right to review, validate, reject, or exclude submissions that do not meet the applicable project requirements.
Specific participant requirements, compensation arrangements, confidentiality obligations, and other project conditions may be communicated separately for each project.
7. Client Services and Engagements
For services provided to clients, the applicable scope of work, deliverables, fees, payment terms, timelines, responsibilities, confidentiality obligations, and other commercial conditions may be established through a separate written agreement.
Where a separate agreement exists, the terms of that agreement will govern the relevant engagement. These Terms & Conditions primarily govern the general use of the Evaluate Indonesia website and services unless otherwise agreed in writing.
8. Intellectual Property
Unless otherwise stated, the content and materials available on the Evaluate Indonesia website, including text, graphics, logos, photographs, designs, trademarks, documents, layouts, and other materials, are owned by or licensed to Evaluate Indonesia and are protected by applicable intellectual property laws.
Users may access and use such materials only for their intended and lawful purposes. No content may be reproduced, copied, distributed, modified, published, transmitted, sold, or commercially exploited without prior written permission from the relevant rights holder.
The Evaluate Indonesia name, logo, trademarks, and other brand elements may not be used without prior written authorization.
9. Research Data and Results
Research data, findings, analysis, reports, presentations, methodologies, and other deliverables may be subject to specific ownership and usage arrangements agreed between Evaluate Indonesia and its client.
Unless otherwise agreed in writing, users and participants may not reproduce, distribute, publish, sell, modify, or commercially use confidential project materials, research results, instructions, or other materials received in connection with a project.
Evaluate Indonesia may use aggregated or anonymized information for internal analysis, service improvement, research development, benchmarking, or other legitimate business purposes, subject to applicable laws and our Privacy Policy.
10. Confidentiality
Information relating to a client, project, research activity, participant, methodology, findings, business operation, or other confidential matter must be treated appropriately and must not be disclosed to unauthorized parties.
Where a project or engagement requires specific confidentiality obligations, such obligations may be established through a separate confidentiality agreement, project agreement, or other written terms.
11. Payments and Fees
Where a service requires payment, applicable fees, payment schedules, taxes, and other commercial terms will be communicated before or during the relevant engagement.
For participants, shoppers, respondents, or other individuals involved in a project, any applicable incentive, reimbursement, or compensation will be subject to the requirements and conditions communicated for that specific project.
Evaluate Indonesia reserves the right to withhold or adjust payment or compensation where applicable requirements have not been fulfilled, subject to the terms communicated for the relevant activity and applicable regulations.
12. Website Content and Availability
Evaluate Indonesia makes reasonable efforts to ensure that information published on the website is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, current, or free from errors.
Website content may be changed, updated, suspended, or removed at any time without prior notice.
We do not guarantee that the website or any particular feature, content, or service will always be available, uninterrupted, secure, or free from technical errors.
13. Third-Party Services and Links
The website may contain links to third-party websites, platforms, applications, or services.
These links are provided for convenience or informational purposes. Evaluate Indonesia does not control and is not responsible for the content, availability, security, privacy practices, or terms of third-party websites or services.
Users are responsible for reviewing the applicable terms and policies of third parties before using their services or providing information.
14. Limitation of Liability
To the extent permitted by applicable law, Evaluate Indonesia will not be responsible for losses or damages arising from the improper use of the website, unauthorized access caused by circumstances outside our reasonable control, reliance on incomplete or outdated website information, interruption of website availability, or the use of third-party websites or services.
Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
15. Suspension or Termination
Evaluate Indonesia may restrict, suspend, or terminate a user’s access to the website or certain services where we reasonably believe that the user has violated these Terms & Conditions, applicable laws, project requirements, or other applicable terms.
Evaluate Indonesia may also suspend or discontinue any website feature, service, program, or project at any time where reasonably necessary for operational, security, legal, commercial, or other legitimate reasons.
16. Privacy
The collection and processing of personal information through the Evaluate Indonesia website and services are governed by our Privacy Policy.
By using the website or submitting information to Evaluate Indonesia, users acknowledge that their information may be collected and processed in accordance with the applicable Privacy Policy and relevant laws and regulations.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia, unless otherwise agreed in a specific written agreement.
Any dispute arising in connection with the use of the website or services will, where possible, first be resolved through good-faith discussion between the relevant parties. If the dispute cannot be resolved amicably, it may be subject to the jurisdiction of the appropriate courts in Indonesia.
18. Contact Us
If you have any questions, concerns, requests, or feedback regarding these Terms & Conditions, our website, or any of the services provided by Evaluate Indonesia, please contact us through the following official channels:
Evaluate Indonesia
Website: evaluate.id
Email: info@evaluate.id
Phone / WhatsApp: +62 823-1010-5110
Office: 18 Office Park, 22nd Floor, Suites E, F, G
Jl. TB Simatupang Kav. 18, Kebagusan
South Jakarta, DKI Jakarta 12520
Indonesia