What is Evaluate

Evaluate, is the perfect word to represent our passion to improve customer service quality, deliver the true voice of customers and assess the real nature of your business.
We are a Research and Consulting company focusing in Customer Service Improvement that established out of the need of reliable and exclusive Customer Service Improvement partner at the national level.

Our Vision & Mission


To create a better service quality for everyone.


Continuously deliver solutions to support our Clients improve their Service Quality in every location and every customer interaction.

Our Strength

We are passionate to deliver the true voice of your customer to reach the maximum success and profitability of your brand.

Our extensive experience throughout diff­erent types of sales channels and industries enables us to provide you with tailor-made solutions.

Our Fieldwork Team are carefully trained to observe, experience and measure any customer service process to assess performance against specific criteria, and to report back on their experiences in a comparable, consistent, detailed and objective way.

We are at your service, anytime, nationwide.

Data Integrity is the core of our business. We strive on exceptional standard of procedure in order to provide valid and reliable data quality.

We use Web-based reporting platform to provide you a more accurate and efficient report.

Our Core Values

For more information, please do not hesitate to contact us.

Stay Connected

Jl. Ampera Raya No.188,
Cilandak Timur – Ps. Minggu
South Jakarta 12560.
e : info@evaluate.id
+ 62 21 7883 9870 / +62 819-0895-7171

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