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Market Research

Market Research

Market research involves collecting information about the needs and preferences of your target audience, who could potentially become consumers of your product.

By understanding your target consumer’s emotions and behaviors, you can tailor your actions to meet their needs and bridge any gaps between their expectations and your delivery. Additionally, market research allows you to stay informed about your competitors’ offerings, influencing your customers’ expectations.

Market research plays a crucial role in various business areas, such as branding, product development, customer service, marketing, and sales.

 

Customer Satisfaction Survey

We conduct Customer Satisfaction Survey to gain a decent understanding of your customer’s overall satisfaction with your service by assessing their answers so you can tell what areas of your company are doing well, and where you need to focus future improvements.

 

In Depth Interview

In person or over the phone, we conducts in-depth, one-on-one interviews to identify detailed perceptions, opinions, beliefs, and attitudes from target market.

 

Focus Group Discussion

We recommends focus groups when you want to gain multiple perspectives from your target market in an interactive group setting.

Why Evaluate

  • Years experienced in Mystery Shopping
  • Successfully coverage various sector industries
  • Support 60 cities to improve service quality
  • Supported by 5.000 talent ready around Indonesia
  • Certified Member of MSPA
  • Advanced Client Reporting
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